Effective: 26 April 2023
Please read these Terms of Service (collectively, the ‘Agreement’) carefully. Your use of the Services and/or your click-acceptance of this Agreement constitute your consent to this Agreement. By using our Services (as defined below) or visiting our Website you agree to be bound by these Terms of Service and all other applicable terms. If you do not agree to these Terms of Service, please refrain from using the Website.
This Agreement is between you and Speak2Impact Limited (‘Speak2Impact’, ‘we’ or ‘us’) concerning your use of (including any access to) the services made available by Speak2Impact Limited through its website located at Susie Ashfield and Speak2Impact (academy.susieashfield.com) or any other Speak2Impact-controlled website that links to this Agreement (together with any materials and services available therein, and successor sites).
The purpose of this Agreement is to provide a framework governing your use of Speak2Impact Limited brand products and services, as well as your use of our website. Your use of the services is governed by this Agreement regardless of how you access the Services.
Definitions in this Agreement
1.1. In these Terms of Service following expressions shall apply:
1.1.1. ‘Account’ means a unique account created for You to access Services or parts of our Services.
1.1.2. ‘Account Holder’ means any person, organisation or company who or which has registered to use or has the license to use Speak2Impact’s Services.
1.1.3. ‘Commencement Date’ means the date Speak2Impact Limited provides the Account Holder with the Order Confirmation.
1.1.4. ‘Content’ means any data, text, graphics, links or computer code published on or contained within the Website and/or Services.
1.1.5. ‘Intellectual Property Rights’ means copyrights, patents, registered and unregistered design rights, topography rights, topology rights, trademarks and service marks and applications for any of the foregoing, together with all trade secrets, know-how, rights to confidence and other intellectual and industrial property rights.
1.1.6. ‘Order Confirmation’ means the written confirmation by Speak2Impact Limited of the order placed by the Account Holder, on the Website or otherwise.
1.1.7. ‘Service’ means one or more services provided by Speak2Impact Limited.
1.1.8. ‘Speak2Impact Limited’, ‘Speak2Impact Ltd’, ‘Speak2Impact’, ‘we’ and ‘us’ means Speak2Impact Limited (Company Reg. No. 09470705), a company registered in England and the owner of this Website and Services.
1.1.9. ‘Susie Ashfield’ means the brand that belongs to the Speak2Impact Ltd company and presents a hallmark of identity of the company.
1.1.10. ‘Terms’ means the legally binding agreement between Speak2Impact Limited and the User or Account Holder.
1.1.11. ‘Transaction’ means a monetary exchange between a buyer and a seller for a good or service.
1.1.12. ‘User’ means any individual or company which enters the Website.
1.1.13. ‘Website’ means the Speak2Impact-controlled website located at Susie Ashfield and Speak2Impact (academy.susieashfield.com) or any other satellite websites or subdomains controlled by Speak2Impact Limited that link to this Agreement.
1.1.14. ‘You’ means the individual accessing or using our Website and/or Services, or the company, or other legal entity on behalf of which such individual is accessing or using the Website and/or Services, as applicable.
The ‘Susie Ashfield’ Brand.
2.1. The ‘Susie Ashfield’ brand belongs to the Speak2Impact Ltd company and constitutes one of its strategic assets, both financially and in the social and corporate governance dimensions.
2.2. As a hallmark of identity of the Speak2Impact Ltd company, the ‘Susie Ashfield’ brand is a key element in the corporate strategy of the company.
2.3. Under the ‘Susie Ashfield’ brand there are four main services:
● 1-to-1 coaching;
● Keynotes; and
● Speak2Impact Academy.
3.1. You need an Account for most activities on our Website, including to purchase and access Content. When setting up your Account, you must provide, and continue to provide complete and accurate information.
3.2. You have complete responsibility for your Account and everything that happens on your Account, including for any damage or harm caused by someone using your Account without your permission. If you suspect someone else is using your Account, you must notify us. We may request some information from you to confirm that you are the owner of your Account.
3.3. You must have reached the age of consent for online services in the United Kingdom and your country of residence to create an Account.
4.1. We grant you a limited, non-exclusive, non-transferable right to access and use the Services you purchase from us and the related materials in accordance with this Agreement.
4.2. We are the owner of the Services and related documentation and retain all title and proprietary rights thereto. You neither own nor will you acquire any claim or right or ownership to any available Services or associated Content.
4.3. We shall supply the Account Holder with the Services as set out in the Order Confirmation for the agreed period from the Commencement Date.
4.4. We will use all reasonable endeavours to maintain the Services and Website and make it available to access at all times. The User and the Account Holder will not be eligible for any compensation and we shall not be liable to the User and the Account Holder for not being able to use the Services or Website temporarily.
4.5. Additional Terms that apply to each type of Service may be set forth in the Order as well as in the description of our Services, which will be published on the Website or otherwise made available to you.
Amendments to this Agreement
5.1. We reserve the right to make amendments to the terms of this Agreement from time to time.
5.2. We will notify you of such amendments by posting them on our Website or otherwise communicating them to you. You shall periodically check our Website for such amendments.
5.3. Your use of the Services and/or Website following any amendments to this Agreement will constitute your acceptance of such amendments.
5.4. Such amendments will not apply to any dispute between you and us arising prior to the date on which we posted the revised Agreement incorporating such amendments, or otherwise notified you of such amendments.
Rules of Conduct
6.1. As a condition of your use of the Website and/or Services, you warrant to us that you will not use the Website and/or Services for any purpose that is unlawful or prohibited by this Agreement.
6.2. You must use the Website and/or Services in compliance with all applicable laws, rules and regulations, including but not limited to all data protection and privacy laws.
6.3. You may not use the Website and/or Services in any manner which could damage, disable, overburden or impair the Website and/or Services or interfere with any other party’s use.
6.4. You must not post, transmit or otherwise make available through or in connection with the Services any materials that are or may be:
● threatening, abusive, harassing, degrading, hateful or intimidating, or otherwise fail to respect the rights and dignity of others;
● defamatory, fraudulent or otherwise tortious;
● obscene, indecent or otherwise objectionable; or
● protected by copyright, trademark, trade secret, right of privacy or any other proprietary right, without the express prior written consent of the applicable owner.
6.5. You must not reproduce, adapt, modify, translate, create derivative works of, sell, rent, lease, loan, timeshare, distribute or otherwise exploit any use of the Services without our prior written consent.
6.6. You must not remove any copyright, trademark or other proprietary rights notice from the Service or mirror any portion from the Website and/or Services, or otherwise incorporate into any product or service, without our prior written consent.
6.7. Account Holders shall be fully responsible for the details provided to us including its accuracy and non-infringement of any other person’s legal rights.
6.8. Account Holders must not sub-license, assign or otherwise transfer their rights and obligations, without our prior written consent.
6.9. Account Holders shall not allow any third party to reproduce in any form the Content in whole or in part, except in accordance with applicable law.
Links to Third-Party Sites
7.1. The Website and Services may contain links to other websites. The linked websites are not under the control of Speak2Impact Limited and we are not responsible for the content of any linked site.
7.2. We are not responsible for any third-party materials, including their integrity, accuracy, legality, security, quality or any intellectual property rights therein. We are providing these links to you only as a convenience. The inclusion of any link does not imply endorsement by us of the linked site or any association with its owners.
7.3. Your use of third-party sites and third-party materials is at your own risk and subject to any additional terms, conditions and policies applicable to such third-party sites and materials.
8.1. You agree that the purchase of any Content and use of any Service will be chargeable and payable by you in accordance with this Agreement and additional terms that apply to each Service.
8.2. You agree to pay the fees for your purchase and you authorise us to charge your debit or credit card or process other means of payment. You represent and warrant that you have the right to use any credit card that you submit in connection with a transaction. By submitting such information, you permit us to provide such information to third parties for purposes of facilitating payments.
8.3. You are responsible for the payment of all governmental assessments, surcharges, and fees applicable to your transaction.
8.4. We may update your payment methods using information provided by our payment service providers.
8.5. When you make a purchase, you agree not to use an unauthorised or invalid payment method. We reserve the right to disable access to any content for which we have not received adequate payment.
9.1. During your subscription to a Membership Plan, you get a limited, non-exclusive, non-transferable license from us to access and view the Content included in that Membership Plan.
9.2. The membership that you purchase determines the scope, features, and price of your access to a Membership Plan. You shall not transfer, assign or share your membership with anyone else.
9.3. Membership Plans may include access to interactive sessions. Interactive sessions may be provided by a third party, subject to its own agreement or Terms of Service. You are responsible for complying with the agreement or terms of service of any third-party provider.
9.4. We make no guarantees as to the availability of any specific content in any Membership Plan.
Intellectual Property Rights
10.1. The entire Content of this Website is subject to copyright protection. This Website and entire Content are owned by Speak2Impact Limited, its affiliates and/or partners.
10.2. You may download, print or display information from this Website solely for non-commercial personal use or for use in scientific work and non-commercial education.
Relationship Between Us
11.1. Nothing in this Agreement is intended to or will create any form of partnership, joint venture, agency, franchise, contractor or employment relationship between Speak2Impact Limited and the User and/or Account Holder.
Miscellaneous Legal Provisions
12.1.1. By using this Website and/or Services, you represent and warrant that you are 13 (thirteen) years of age and older. Your account may be terminated without notice if we believe that you are under 13 (thirteen) years of age.
12.2. Legally Binding Agreement
12.2.1. You agree that by accessing, registering or using our Website and/or Services you are agreeing to enter into a legally binding Agreement with us. If you do not agree to these Terms, do not access, register or use our Services otherwise.
12.2.2. If any part of this Agreement is found to be invalid or unenforceable by applicable law, then that particular provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the prior, original provision. The remainder of this Agreement will continue in effect.
12.2.3. Our performance of this Agreement is subject to applicable law, and nothing contained in this Agreement is in derogation of our right to comply with court, governmental and law enforcement requests or requirements relating to your use of this Website and/or Services.
12.2.4. We are committed to complying with all applicable laws, regulations and standards. We believe that compliance is an essential part of our business strategy. We are committed to ensuring that all our business practices and operations adhere to the highest ethical and legal standards.
12.3. Warranties and Disclaimers
12.3.1. We warrant that we will use all reasonable care and skill in carrying out our obligations in accordance with this Agreement and applicable law.
12.3.2. The Website and the Services are provided on ‘as is’ and ‘as available’ basis. No failure of any part or of the whole Services and/or Website shall give rise to any right or claim against us.
12.3.3. You accept that we are not liable for any misleading statements, representations or inaccuracies made in any part of the Content supplied to us by third parties.
12.3.4. To the extent permitted by applicable law, we (including our affiliates, partners, suppliers and agents) will not be liable for any indirect, incidental, punitive or consequential damages (including, but not limited to, revenue profits, business opportunities, loss of data, or personal injury or death), even if we’ve been advised of the possibility of damages in advance, arising out of contract, tort or otherwise.
12.4.1. You agree to indemnify us (including our affiliates, partners, suppliers and agents) from any third-party claims, demands, losses, damages or expenses arising from the content you submit or post; your use of the Website and/or Services; your violation of this Agreement; and your infringement of any rights of a third party.
12.5.1. We are constantly changing and improving our Services. We may add or remove features, functions or requirements and we may suspend, to the extent permitted by applicable law, or stop part of our Services.
12.5.2. We may suspend your access to the Website and/or Services at any time in the event you materially breach this Agreement.
12.5.3. We reserve the right, in our sole discretion, to terminate your access to the Website and/or Services or any portion thereof at any time, without any explanation or notification (to the extent allowed by applicable law).
12.6. Refund Policy
12.6.1. We are committed to providing high-quality services to our customers. We want to ensure that our customers are satisfied with their purchases and services they receive. However, we understand that sometimes things don’t work out as planned, and our customers may need to ask for a refund.
12.6.2. Right to cancel: You have the right to cancel your purchase within 14 (fourteen) days of receiving your order without giving any reason. The cancellation period will expire 14 (fourteen) days from the day you receive your order. However, if you have already started to use the service during this period, you will lose your right to cancel.
12.6.3. Refund eligibility: To be eligible for a refund, you must provide proof of purchase, and your request must be made within 14 (fourteen) days of receiving the service. We reserve the right to refuse refunds after this time has elapsed.
12.6.4. Refund process: To request a refund, please contact us with your proof of purchase. We will review your request and determine whether you are eligible for a refund. If your request is approved, we will process your refund within 14 (fourteen) days of receiving your request.
12.6.5. Refund amount: The amount of your refund will depend on the nature of your request and the amount you paid for the service. We reserve the right to deduct any applicable fees, such as transaction fees or processing fees, from the refund amount.
12.6.6. Termination of service: If you request a refund, your access to the service will be terminated, and you will no longer be able to use the service.
12.6.7. Refund method: Refunds will be issued using the same payment method that was used to make the original purchase.
12.7. Legal Notices
12.7.1. No action, regardless of form, arising out or relating to this Agreement, may be brought by either party more than 1 (one) year after the cause of action has accrued, except where such a limitation cannot be imposed by applicable law.
12.7.2. Any notice or other communication to be given hereunder, shall be sent by recorded post or e-mail. In the case of notices sent to us by post, such notices shall be deemed to be received on being signed for at the delivery address. In the case of notices sent to us by e-mail, such notices shall be deemed to be received when capable of being accessed by the recipient.
12.7.3. In the case of sending notices to you, we will use the postal or e-mail address you have given us in your registration details or to any other address provided to us subsequently.
12.7.4. In the case of notices to us by recorded post, the following address details are to be used:
22 Middleton Street, Wymondham, England NR18 0AD;
In the case of notices to us by e-mail, the following address details are to be used: firstname.lastname@example.org.
Data Privacy and Security
Applicable Law and Jurisdiction
14.1. This Agreement shall be governed by and construed in accordance with the Laws of England and Wales.
14.2. Any conflict arising out or in relation hereto, if not solved amicably, shall be submitted to the exclusive jurisdiction of the courts of England and Wales.
How to Contact Us
15.1. The best way to get in touch with us is to contact us via e-mail or our web contact form.